East Lansing Auto Repair

Update: I received a nice call of apology from the manager explaining that they don't typically schedule towing jobs ahead of time and that's where the mix up occurred. He explained they would be updating their procedures to avoid similar mistakes in the future. He was also kind enough to send me a gift card for my troubles. Based on the managers response I have updated this to 4*. Thanks for making things right.I would give it 0 stars if I could. I paid for towing service on a Wednesday for pick up and delivery on a Friday for a VW diesel buyback. Get to the VW dealer after work on Friday and no car at the dealer. Called, they have no record of my order, not sure if it was completed or not because "the morning guys" had went home. Not sure how you run a business but do not know whether or not jobs are being completed. Went in for a refund, not even apology from the clerk. I would avoid at all costs.

I will start off by saying that I've taken my car here for service several times. The only issue I've had is that I was charged quite a bit for an oil change. That said, I frequently fill my Charger with E85 here because of the competitive price. This station has had E85 for nearly ten years now. I also stop here for a copy of both the New York Times and a Wall Street Journal. One of the perks with filling up here is that you get a free 12 ounce coffee to go with it! That all being said, I'm sure I'm not even close to being the first person who has noticed how hard it is to get out of the station. Lots of traffic backed up typically from the light, and it's very hard to make a left turn out of either driveway.

I called for someone else who locked their phone and keys in their car. Was quoted a 30 min wait and they arrived in less then 15. Plus it was a reasonable fee. Fast and friendly!

I have been going to H & H Mobil for years, they are professional, do a quality job, have fair pricing, offer services like pick up and drop off when my car has been serviced. It doesn't matter if it's 5 degrees out and I need air in my tires they are always happy to help! Great locally owned business!!!!!

Tow service was excellent. Best service I've ever received. We were not from the area and the driver helped us more than we could have ever expected.

Thank you for unlocking the truck today. I think you're wonderful.

I was about 90 miles away from home when I got a flat tire. I ended up at H&H Mobil. They were so friendly, and professional. They checked my tire out only to find it needed to be replaced. They gave me directions to a place that could replace my tire. Thanks so much guys ! You rock!!!! I will be back every time I'm in town !!!

Witnessed accident outside my home. These folks sprung into action to help those involved. We noticed their attention to detail including sweeping up the debris.

I accidentally left my wallet at the gas station once, and the owner delivered it himself to my door, not finding me home, he left it with my neighbor! And now, 4 years on, I'm having an emergency on the weekend, "check engine" light has been on for at least 10 miles. I see the oil is bone dry! They're willing to deliver it to my home! WOW!! I thought "customer service" was all but dead and gone nowadays, not at H & H Mobil! I love you guys, and thanks for all you do in the community!! Also, am considering getting an electric car, and am thrilled to see you're ahead of the pack in installing an electric car charging station!!! <3 <3

H & H Mobil reminds me of the small businesses my grandparents used to talk about - the kind where they know your name, shake your hand, and go above and beyond. At H & H Mobil, I get the sense integrity means more than profit. I will definitely be back.