East Lansing Auto Repair

I witnessed an accident in front of this business. I then witnessed the nice men working here run around to get the driver's cars towed to the parking lot to get them out of the street while waiting for the police, reassure those drivers and clean up the accident site. They directed the drivers to contact their insurance companies (who I'm sure will take care of any tow bill) but made no mention of getting paid for all they did. I am amazed at the professionalism and concern for others that these men showed. Awesome job guys, keep up the good work!

Great guys,Helped me to get a stuck bobcat out of the ground on a thirty degree day in ankle deep mud.

I parked illegally in a permitted spot on campus. I didn't have any other choice due to the fact that my final exam was starting. I came out to my car getting towed. Not only was my car already up but he was about to pull away. He was incredibly polite and professional, and took my car down. I was parked where I shouldn't have and he was still kind and curteous. I paid the small fee and what would have been an extremely inconvenient day turned into a rather pleasant experience.

Josh and the staff are great they are always there when we need repairs. The service is fast and they let you know if they find other issues and when you need to think about getting those done. Never a pressure to do work that I didn't ask for.

Update: I received a nice call of apology from the manager explaining that they don't typically schedule towing jobs ahead of time and that's where the mix up occurred. He explained they would be updating their procedures to avoid similar mistakes in the future. He was also kind enough to send me a gift card for my troubles. Based on the managers response I have updated this to 4*. Thanks for making things right. I would give it 0 stars if I could. I paid for towing service... on a Wednesday for pick up and delivery on a Friday for a VW diesel buyback. Get to the VW dealer after work on Friday and no car at the dealer. Called, they have no record of my order, not sure if it was completed or not because "the morning guys" had went home. Not sure how you run a business but do not know whether or not jobs are being completed. Went in for a refund, not even apology from the clerk. I would avoid at all costs.

I just wanted to thank you guys for the quick repairs! We would have been stranded had you not been open and willing to fix our van right away. Being we were from out of state and traveling with 3 kids you guys saved the day! Fast an friendly.

More tow trucks than calls. You'll always have 1 available to rescue you!

My car had some issues and they were awesome at diagnosing my issue and ordering the parts fast! I was even helped to get to where I needed to go, awesome customer service, I definitely will be back! Thank you!

Honest, friendly and reliable service. Have been going here for years. I will surely miss you all. Hope I can find the same awesome service in North Carolina. Thanks to all.

The folks at H&H are great, and their work is awesome as well. Locally owned and they have always treated us like family. We recommend them to our friends as well. Check 'em out!