East Lansing Auto Repair

I had to have a jump for my car. The tow truck driver came and provided a polite and professional service. Once he started my car he noticed that I had the original battery. He stated that I might need a new battery since my battery had gone dead after less then a hour of my granddaughter playing the radio. He told me that if I took my car to get my battery checked out H&H Would not charge for the Jump. The driver did not know my name but he trusted me to show up after I told him I would after I dropped of my wife. I went to H&H and they informed me that I may need a new battery. They stated that they could charge it and it would take about three hours, however they could not be sure the battery would last. The mechanic stated that it was my decision. He was very professional and did not put any pressure to sell me a new battery. I decided to get a new battery because I was going out of town the next day. He provided me with the price, however once I got the bill, he had taken twenty dollars of the labor cost. It was a positive experience for me and and my wallet. Thank You for treating me as a person and not just as a source of income. William Young Of East Lansing

Very fast efficient service. High integrity and honest!

Honest and quality work every time.

I have experience buying fuel and getting my brakes repaired at H&H. It's very nice for fuel - free coffee when you get gas!There is a lot of hostility in these reviews from people who've had their cars towed. I haven't had that experience with this shop but getting towed always sucks. I very much doubt though that they are towing cars without justification. Some self-reflection of parking habits might be prudent...I had my rear axle brakes rebuilt here - new drums, actuators, pads. They diagnosed first and they checked in with me before proceeding. To their credit when I asked if we should do the front axle at the same time they said it wasn't needed. We also discussed where the parts would be sourced in order to avoid, to the extent possible, putting in cheap crappy parts from China. I have been pleased with the quality of the work.I'd rate 5 stars but the brake job was around $500 and even for a full rebuild that seems expensive for putting Chinese parts in a Ford. Perhaps I'm just getting old? As I said, the repair was done right so probably the old adage of getting what you pay for...

Free air!! Made my night, got out of work and had a low tire and they have free air!!!!

Later

Tim was excellent. Offered to go pick me up on a hot day when I walked while waiting for my car.

Every single time I contact H and H for auto service, they have always responded to my needs and concerns with careful attention and continue to go above and beyond my service expectations. It is truly a pleasure doing business with them. Thank you H and H, you rock!

Trustworthy

Tim is a valuable asset for H and H Mobil. Bob Cullum